Refunds and Cancellation Policy

At St. Louis Embroidery, we strive to ensure that goods ordered through the Service are always accurate and of the highest quality. Apparel you design or order through St. Louis Embroidery are customized and unique to you.  If you are not entirely satisfied with your purchase, we're here to help.

Returns:  You have 14 calendar days to return an item from the date you received it.  To be eligible for a return, your item must be unused and in the same condition that you received it. Your item must be in the original packaging. Your item needs to have the receipt or proof of purchase.  Cancellations after printing has begun. Because of the customized nature of these goods, we do not allow cancellations once we begin printing an order. Orders enter the printing process as early as one business day after they are placed on our website.

Refunds:  Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item. If your return is approved, we will initiate a refund to your credit card (or original method of payment).You will receive the credit within a certain amount of days, depending on your card issuer's policies.